FAQ

Are these crystal stones charged or cleansed?
We do not cleanse or energize our crystal stones. Instead, we provide guidance on how to do it yourself, as it’s best to learn and perform this process monthly. A printed guide card for cleansing, charging, and programming will be provided with each order.Performing this ritual yourself will help you connect with your crystal more deeply and set your desired intention with the right emotion.

Where do you operate from?
We operate from Mumbai.

Which delivery service do you use?
We use Delhivery courier services for shipping.

What is your return or refund policy?
We do not accept returns or offer refunds. It is mandatory to record an opening video of your package upon receipt. Without this video, you will not be able to claim a return or refund.

Does your crystal brass jewelry come with certification?
Our crystal brass jewelry does not come with certification because it is made in bulk. Certifying each piece would increase the cost of the jewelry. However, if you wish to purchase items with a lab testing certificate, you can opt for our 925 Sterling silver range, which includes a lab testing certificate of authenticity.

Do you stand behind the quality of your products?
Yes, we take full responsibility for the items sold by us. To put your mind at ease, we encourage you to check out our Instagram page (@themangochutneyshop) for genuine customer reviews and feedback photos. Our amazing community of customers has shared their experiences, which we believe will help you make an informed decision.

Will I receive the exact same item?
Our photos show the genuine, unedited beauty of each stone. However, because these are natural stones, slight variations may occur.